Terms and Conditions


The use of the Site is on the terms contained in this document (Terms of Use). If you do not agree to these Terms of Use, you must stop using the Site immediately, close any browser and clean your website history. By accessing and using this Site you are indicating your acceptance to be bound by these Terms of Use. They are a legal agreement between you and us and can only be amended with our consent. They should be read in conjunction with any details provided on the Site about how the Site operates and the services we offer which are available.

We reserve the right to change these Terms of Use from time to time without prior notice by changing them on the Site.

Please read the following carefully and remember that your use of the site is subject to these Terms.

All services carried by our; either employed locksmith or approved & skilled partner locksmith individuals or companies. The services are to be carried at the customer’s provided address such as their own homes, or business premises.

The information provided on our site is for information purposes only, any additional information required by our customers can be given to customers by phone or email.

By using our website you accept that the information is only for guidance of the services we offer, and contact details you may require to get in touch with us.

1. This site and other sites operated by us.

We operate and manage many websites for local locksmiths working and offer legitimate locksmith services. Some or all other websites will link to this page and therefore be viewed as one of the same terms and conditions applicable to all our users of this website or the linking website to this page.

For Privacy statement and information please visit the privacy page of each website, this and the linking websites.

Please note that this terms and conditions only apply to authorised websites managed and operated by us.


2. Delivery of goods & services.

We do not use any third party delivery companies, nor do we post goods to customers. Our services are mobile locksmith and other traders service; any products supplied to customer as part of the work is supplied and installed at the customer’s property by the tradesmen who will visit to carry the work required.

All goods we supply & install carry 12 month manufacturer warranty, and 3 months labour costs. Any damage to the material caused by the customer, or other individuals who tampered with the products will invalidate the warrantee for both the product and labour. Such as attempted burglary, forcing the products to function inappropriately, using wrong keys to open locks.

please note that the address is either our locksmith private home or point of up to 5 miles radious our local locksmith provides our services. We therefore do not serve customers at this address! *

3. Refund / Cancelation Policy – timeframe;

In the event of cancellation ( between the hours of 7:01 am and 8pm ), you the customer must give us notice of cancellation before our locksmith attend your property within half an hour of agreed time or arrival of our locksmith, and no less than 15 minutes before the agreed time. Failing to provide appropriate notice will incur 50% charge of the agreed booked service given over the phone or email.

In the event of out of hours ( 8pm – 7am ) all cancellation will be charged at 50% of the labour charge agreed. We may request Card details in order to confirm the booking, and 50% non refundable cost will be charged in advance.

In the event of failure of our locksmiths/tradesmen to attend on time, and where reasonable time has passed ( a window of 30 minutes must be allowed due to traffic, other jobs that may delay their arrival ), and they have failed to notify the customer of their delay; a full refund will be given to customers.


4. Prices

Callout Fee £49
– Callout fee can increase on weekends and out of hours in addition to bank holidays

Unlocking Door
– Prices start from £75 daytime hours and £180 night-time hours

Lock Repairs
– Prices Start from £125

New Installations of Locks
– Prices Start from £95

Security Locks and Cylinders
– Rim Cylinders: from £25.00
– Euro Cylinders: from £25.00
– Dead Locks: from £45.00
– Sash Locks from £45.00

High Security Locks and Cylinders
– Rim Cylinder from £85.00
– Euro Cylinder from £95.00

Multi-Point Mechanisms
– Multi Point Mechanism Case start from £125
– Full Multi-point uPVC Mechanism start from £175.00
– Basic Handles start from £55.00
Labour and and parts may increase based on the complexity and level of security. The locksmith will inform you the customer only if some prices of the job are different from the prices stated on the website, any variation will be based on the complexity and level of security of the specific job.

Emergency call outs
– starting from £125

Special emergencies and standby emergencies from £240 per hour Plus Parts
In some emergency cases such as life in danger, life in stress and jobs which require immediate completion which include but not limited to fires, travel emergencies, children and the elderly locked in a property, emergency service matters, gas emergency , flooding any type of emergency which requires immediate action without delay, the correct price may not be known until after the job is completed.

– No returns on used products or used keys regarding property security.

– You can cancel at anytime however you will be charged a call out fee if the locksmith arrives at the property before cancellation.

Response Time
– Response time will vary based on traffic conditions and external factors beyond our control.

Prices may not include VAT


9 Brothers Locksmiths is owned and operated by All Time Locksmiths London Ltd

Phone: 02036377928

Email: [email protected]

Mercator Road, Lewisham SE13 5EJ

Telephone: 02036377928

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